When things don’t go as planned during an exam session, the Control Interface offers several built-in tools to help you quickly resolve issues and keep your sessions running smoothly. Below are common troubleshooting actions and how to use them.

Need more help? Contact our Support team anytime for additional assistance.

Reset a Room

What it does:

• If an exam has started, this will log the student out and return the room to an empty state.
• If no student is logged in, the reset will have no effect.

How to reset a room:

1. Select the room.
2. Click the kebab menu (three vertical dots).
3. Hover over and click Reset Room.
4. Click Confirm.

Clear Configuration

What it does:

Removes the Course and Scenario from the room, allowing it to be reconfigured.

How to clear configuration:

1. Select the room.
2. Click the kebab menu.
3. Hover over and click Clear Configuration.
4. Click Confirm.

Remote Learner Login

What it does:

Allows a Proctor to log in a student remotely if they forget their credentials.

• This option is only available before the exam state has passed participant login.

How to use Remote Learner Login:

1. Select the room.
2. Click the kebab menu.
3. Click Remote Learner Login.
4. Search for the user.
5. Click Submit.

The room will turn light blue once the student is logged in remotely.

Advance Room

What it does:

Allows an Admin to manually move a room to the next exam flow state, bypassing user actions.

• This option is only available if a Course or Scenario is already assigned.

How to advance a room:

1. Select the room.
2. Click the kebab menu.
3. Click Advance Room.
4. Click Confirm.

What you’ll see:

• The PHASE column will update to Encounter or Post-Encounter.
• A countdown timer will appear in the TIME column.

Manually Start Recording

What it does:

Starts an ad-hoc recording session, regardless of where the participant is in the exam flow.

How to manually start recording:

1. Select the room.
2. Click the kebab menu.
3. Click Manually Start Recording.
4. Click Confirm.

Once started, this option will be grayed out, but you can still use Advance Room to progress the session.