SimCapture Enterprise: Resetting recording devices
Learn how to reset SimCapture Enterprise recording devices restore functionality and performance.
Written by Jeri Ellis
Updated at December 1st, 2023
Table of Contents
- SimCapture Cloud Release Notes
- SimCapture Cloud Administrator and Faculty Help
- SimCapture Cloud Learner Help
- SimCapture On-Premise Help
- SimCapture for Skills Help
- SimCapture Mobile Camera App Help
- SimCapture Companion Apps Help
- SimCapture Cloud Use Cases
- Integrations Help
- Hardware and Network Technical Information Help
- Glossary
By taking a few small steps, you can reset your recording devices from inside your SimCapture Cloud Enterprise and Enterprise with Exam system organization.
Things to know before you begin
You must have the user role of System Administrator to perform this task.
Resetting recording devices
To reset your recording devices, log in to your SimCapture organization, click the gear icon next to your user name to enter the System Setup area, and take these steps.
- Click Recording Devices.
- Click the Kabab menu (3 dots).
- Click Restart.
Should you not have a System Administrator user available, you will have to physically power cycle the device to reset it.
If you need more assistance with these steps or the reset does not work, please reach out to our support team at simcapturesupport@laerdal.com.